FAQ

Welcome to the Worldwide Printing Solutions Online Promo Store! With hundreds of merchandise ideas all at your fingertips, there’s a promotional product to suit any requirement. If you can’t find what you’re looking for, then just give us a call and we’ll source it for you!

We’ve addressed some of our most frequently asked questions, but if you’re still not sure about something you can call, email or chat to us online!

The Ordering Process

To commence an order – select your item, decoration method and quantity required. Then select the “Order Now” button. You will then be asked to submit your artwork. If you have artwork you’d like us to use, simply attach or select ‘send later’. Finally check the details in your cart, add your contact details and select ‘send’. You will not be committed to an order at this stage nor will you be asked for payment.

You will then receive an email confirming all your order details. One of our team will be in touch to confirm your order, make suggestions, confirm dates and review your artwork.

Once all of the details are confirmed you will be sent a final confirmation email which will contain payment options. Once payment has been received you will be sent artwork for approval. This will be your opportunity to approve the artwork or make suggestions for changes and improvements. Once you’ve approved your art work we will confirm the expected delivery date. Remember, nothing goes into production without your approval! If it is time critical, the artwork needs to be approved in a timely manner or delivery may be delayed.

Artwork

What kind of artwork can I send?

We provide FREE logo prep and design help on every product we sell. So there is no need to do the work yourself – we’ll do it for you!

We want to make certain that your logo / artwork looks its best. When you submit your logo / artwork we will review it and make sure it meets the necessary requirements for a great looking imprint.

Once your logo has been given the OK, we will prepare an artwork proof for you to review and approve before your order goes to production.

Artwork File Formats

Computer files come in two basic types: raster files or vector files. Each has its place but matching the file suitable for a specific printing process is key to achieving a successful print job.

Vector Files

Accepted file extensions: .ai, .eps, .pdf, .svg

Vector files are the preferred format for logos and graphics as they will not lose their quality or become blurry despite how much they are scaled in size. Elements of a vector file include smooth lines defining each colour, object and text. The sharpness of the image ensures that the final print quality can also be sharp and defined.

We can only accept vector images for spot colour printing (pad printing, screen printing, etc.) All text in your logo must be converted to outlines. Placed images need to be either embedded or supplied as separate files.

Please do not simply rename the file extension of your file to match the formats we require. They will not open.

And, what if I don’t have artwork?


If you do not have access to your logo in vector format we can redraw it for you, or if you want a new logo created for your company our graphic design team can also create some concepts for you. We will provide you with an estimate for this work. Please submit your artwork or ideas and we can give you a quote.

Do you keep my art on file?

Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy! If we have it on file – no need to send with your order.

Where do I send my artwork?


Simply attach it during the order process, otherwise, you can send it to us once one of our team members has been in contact with you.

Shipping & Delivery

How fast will I get my order?

Production times are listed for every item on the site. This is the number of business days it takes to print your item after you’ve approved your artwork. If you need an item faster than the production time shown please contact us – we love a challenge and will try our best to meet your deadline!

Can I split my order and ship to multiple locations?


You can – but additional freight charges will apply. Just let us know once we’ve made contact and we’ll be happy to assist.

Payment

What type of payments do you accept?


We accept all major credit cards.

General Ordering Information

What if I receive more or less than I ordered?

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be credited for any you did not receive.

Can I cancel or change my order?

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist you.

What are set up charges?


Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). These are charges to create the screen, die or other necessary items to imprint your specific logo.

Will I see a proof before my order goes into production?


You will always see a proof – even on exact repeats. No order will go into production without your written approval (verbal approvals will not count).